Terms of Service

Cancellation Policy

If you need to cancel your appointment, a minimum of 24 hours notice is required. Cancellation after this time will incur a cancellation fee of 50%.

Payment Terms

Full payment via bank transfer is required at the time of booking.

Complaints

If you need to make a complaint, in the first instance please contact Ostara Counselling.

Complaints can also be made to the British Association for Counselling and Psychotherapy.